Refund Policy
We stand behind every product we sell. Here's how our refund process works.
Last Updated: June 1, 2026
1. Overview
At Aruno Store, operated by Aruno LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read the following policy carefully to understand your options.
2. Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange, except where required by applicable law.
3. Eligibility for Returns
To be eligible for a return, your item must:
- Be in its original, unused condition
- Be in the original packaging with all tags and accessories included
- Not be a final sale, digital download, or non-returnable item (as noted on the product page)
- Be accompanied by proof of purchase (order number or receipt)
4. Non-Returnable Items
The following items cannot be returned:
- Items marked "Final Sale" at the time of purchase
- Digital products and downloadable content
- Personalized or custom-made items
- Health and personal care items that have been opened or used
- Hazardous materials
5. How to Initiate a Return
To start a return, please follow these steps:
- Email us at support@arunostore.com with your order number and reason for return.
- Our team will review your request and respond within 1–2 business days with return instructions.
- Ship the item back using the instructions provided. You are responsible for return shipping costs unless the item is defective or we made an error.
6. Refund Processing
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@arunostore.com with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.
8. Late or Missing Refunds
If you haven't received a refund within the stated timeframe, please:
- Check your bank account again
- Contact your credit card company — it may take time before the refund is officially posted
- Contact your bank, as there is often processing time involved
- If you've done all of the above and still have not received your refund, contact us at support@arunostore.com
9. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@arunostore.com.
10. Contact Us
For any return or refund inquiries, please reach out to us: